FAQ

How do I download my pattern?

When you purchase a digital product, such as a pattern, you will be sent a download link automatically by Squarespace to the email address you used during your purchase. Once you have clicked the link, you will have 24 hours to download the product before the link expires.

I thought I purchased a finished doll and did not realise it is a pattern, can you refund my purchase?

Unfortunately due to the nature of digital sales, we are unable to offer a refund once a pattern has been downloaded. However, if you have not yet accessed the link to the pattern and have not downloaded the file, we are happy to cancel and refund the purchase.

Can I have a refund on a pattern purchase?

Due to the nature of a digital sale, unfortunately once a link has been downloaded, we are unable to offer a refund, under all circumstances, as the pattern is already in your ownership - this includes wanting patterns in other languages as we explicitly describe that our patterns are in English only. The only event in which a refund can be issued is if the file has not been downloaded.

Can I sell the finished dolls made from the patterns?

We are more than happy for you to sell or gift any finished dolls made from our patterns on a non-commercial scale. We would love if you could please credit Erinna’s Instagram account @littleaquagirl or reference The Little Hook Crochet where applicable.

Can I upgrade to a postal rate that will result in a faster delivery?

Please don’t hesitate to contact us should you wish to upgrade your postal class to ensure faster delivery of your product.

Any other questions?

If you still have any other questions, please send us an email at contact@thelittlehookcrochet.com and we shall get back to you as soon as we can.